Frequently Asked Questions

HOW CAN I PURCHASE A PRODUCT?

You can purchase any product by adding it to your cart, then proceed to checkout from the cart and make the payment.

HOW CAN I BE SURE THAT I HAVE MADE THE PURCHASE CORRECTLY?

If the purchase was successful, you will receive a confirmation email with a summary of the products purchased. Can't find the email or something went wrong? Check your spam folder or contact us for assistance. You can email us at quoregroup.shop@gmail.com or reach out via chat.

HOW LONG DOES THE SHIPPING TAKE?

Shipping takes 7 to 15 business days.
A longer production time results in higher quality.

WHAT ARE THE SHIPPING COSTS?

Shipping is free for orders over €50 otherwise, it costs €5.00.

IS IT POSSIBLE TO TRACK MY ORDER?

Yes, this feature is available. You will receive your tracking code approximately 2–3 days after placing the order.

WHAT PAYMENT METHODS ARE ACCEPTED?

You can pay using all common methods, including credit cards, debit cards, etc.

IS IT POSSIBLE TO RETURN A PRODUCT?

No, but in the rare case that a product ordered from our site arrives damaged, we will immediately proceed with either a refund or the free shipment of a new product, depending on the customer's preference, following verification of damage due to shipping or production.

HOW TO CHOOSE THE RIGHT SIZE?
Two things to consider first:

Measuring yourself is the first step to choosing the right size when shopping online.
The size charts below will help you compare or convert international sizing systems and guide you in making the right choice.

Women's Size Chart:

European Size	International Size	Inches	UK Size	US Size	French Size	Italian Size
36	S	28/29	6	38	42	36
38	M	30/31	8	40	44	38
40	L	32	10	42	46	40
42	XL	33	12	44	48	42
44	XXL	34	14	46	50	44

Men's Size Chart:

Italian Size	EU Size	US Size	International Size	UK Size
30	40	30	XS	30
32	42	32	XS	32
34	44	34	S	34
36	46	36	S	36
38	48	38	M	38
40	50	40	M	40
42	52	42	L	42
44	54	44	L	44
46	56	46	XL	46
48	58	48	XL	48
50	60	50	XXL	50
52	62	52	XXL	52

Italian Size	EU Size	US Size	International Size	UK Size
30	40	30	XS	30
32	42	32	XS	32
34	44	34	S	34
36	46	36	S	36
38	48	38	M	38
40	50	40	M	40
42	52	42	L	42
44	54	44	L	44
46	56	46	XL	46
48	58	48	XL	48
50	60	50	XXL	50
52	62	52	XXL	52

Italian Size	EU Size	US Size	International Size	UK Size
30	40	30	XS	30
32	42	32	XS	32
34	44	34	S	34
36	46	36	S	36
38	48	38	M	38
40	50	40	M	40
42	52	42	L	42
44	54	44	L	44
46	56	46	XL	46
48	58	48	XL	48
50	60	50	XXL	50
52	62	52	XXL	52